Prep House remove paper processes for their mobile team, reduce admin and boost customer services with a digital helping hand.
Prep House are a speciality sauce manufacturer, servicing the retail and foodservice industries in Northern Ireland. They are a small business that relies heavily on their Van Sale drivers being the face of the company to their customers and has detailed product knowledge along with great sales skills.
We worked closely with Prep House, worked out their pain points and integrated our System, tailored to their specific needs for improvement.
The Challenges
Drivers were spending as much of their time working with their paper-based systems as they were actively spending time in front of customers.
A lot of office staff were required to enter and process this information into their accounts system, which was both time-consuming & costly.
They wanted to smoothen over inefficiencies in the workflow, deliver to customers quicker, without sacrificing quality service.
Digitising key stages of the Operation
After implementing RouteMagic's route management and CRM System, they can now:
Integrate sales order systems seamlessly
Capture batch numbers directly to devices
Automate ordering & delivery stages
Reduce administrative time & costs
instantly print a customer's invoice.
Improving Customer Service & reducing admin
All of these adoptions leave them more time to engage with the customer and increase up-sell rates, building better relationships.
Not just the Sales Reps have benefited; in the office, hours of re-keying data have been eradicated and staff are now able to focus on productive tasks that contribute directly to the company’s success.
"The System from mobile Enterprise Systems has allowed us to service more customers with the same number of staff and certainly helped us be more efficient.”